FAQ
Frequently
Asked
questions
What is the minimum order quantity (MOQ)?
Our MOQ typically varies by product type.The Minimum Order Quantity (MOQ) is 100 pieces for most custom clothing items.Please contact us directly to discuss your specific needs.
What can I do if I need less than the Minimum Order Quantity?
We understand it can be frustrating when you only need a small number of pieces. Our flexibility sets us apart. While we can handle large orders for those looking to start a brand, we also cater to individuals with smaller, personalized orders. No need to worry about meeting a minimum quantity requirement. Please contact us for solutions.
Can I order apparel with my own logo and design?
Yes! We offer custom label and embroidery services to add your logo, brand colors, and any unique designs to the clothing. Simply share your logo and design requirements, and our team can assist you in creating the perfect design based on your preferences.We will take care of the rest and will be flexibleto make the process convenient for you.
Do you offer private labeling and custom packaging?
Absolutely! We can add custom labels and tags to your products and offer unique packaging options to enhance your brand presentation. Let us know if you’re interested in private labeling, and we’ll guide you through the process.
What about size chart?
We always comply with the standard size charts which are commonly used by international brands for different areas.You can send us your own sizing chart and we will strictly follow your instruction.
Can you help me with the design?
Yes, we offer design assistance if you need help refining your design, choosing colors, or finalizing other wash elements. Our team can work with you to ensure your design is ready for production.
Can I get samples before order & production?
Certainly! We understand the importance of seeing and feeling the quality before making a larger commitment. We will make samples with your approval of artwork & selection.Please reach out to us to arrange a sample order. Note that sampleand pattern fees may apply, but some of them can be credited toward your bulk order.
Do you ship internationally?
Yes, we ship worldwide! We work with reliable logistics partners to ensure safe and timely delivery. Shipping times and costs vary by location and time, and we’ll provide full details with your order quote.
Are you able to deliver the goods to my office or warehouse address?
Yes, we are capable to arrange the goods delivered to your office, warehouse or designated address. We can work with your nominated forwarder or recommend one if you need one.
What happens if I receive my order, and there's a defect or issue?
Customer satisfaction is our priority. If you encounter any defects or issues with your order, please contact us immediately. We’ll work to resolve the issue promptly, whether it involves a replacement, refund, or other appropriate solutions.